Customer satisfaction leads to long-term customer relationships and, ultimately, more revenue for your company. Trantor’s Customer Success team brings decades of product management and customer success expertise, proven business processes, and best-in-class tools to maximize your customer lifecycle opportunities. More customers will be retained, relationships will be expanded, and new opportunities will be capitalized on, resulting in more significant market expansion and higher revenues for your business.
Increase the rate of customer retention and further reduce the churn. This is all done through a constant check on the customer engagement health – usage, open cases/support tickets, proactive reviews and reach out to reduce/mitigate any kind of negative experience.
Our CSM team plots the right approach/solution to help the customer address the needs of their business. We anticipate the upcoming hurdles & business problems & further involve the customer in the complete product discussion to keep them involved & evade the problems.
Our Industries Expertise
We drive consistent and scalable experiences from onboarding to advocacy. Trantor is trusted by businesses worldwide to deliver scalable, long-term growth through product-led, customer-led, and community-led methods. We are trusted and top-rated by a panorama of enterprises from various domains.
The Trantor Edge
Unrivaled customer service
Our team is at your service always, across all barriers. Global, round-the-clock customer service ensures peace of mind across all time zones.
We deliver end-to-end product & user lifecycle services to leverage the overall growth-development & enhance profitability.
Insightful & Agile
Dynamic & experienced team who follow proactive work processes that enable them to deliver high-quality services.
We are a conceptual work in progress, constantly striving to improve things for our consumers and deliver them the best.
Customer Success Services Improved Client's Account Based Sales 3X
A leading CRM and Data analysis service provider, had 9 physical and 5 virtual servers for supporting its website and backend services. The client critically needed nimble IT management services for diagnosing and fixing any problems or outages.