Your consumers are your most valuable assets. There is no single uniform checklist to complete to ensure a great customer experience: Your business is different, and so are your customers. Trantor assists businesses in keeping them happy, on the right track, and thriving, ensuring that you never miss any churn risk, growth opportunity, or anything else. Customer experience is a crucial enabler of revenue growth and retention. We interact with customers on your behalf to give training, advocate for new technologies, and facilitate business outcomes through the use of your goods. This converts customers into ardent brand advocates who can help expand your market presence.
Connecting with the consumer & building a solid core relationship is critical to long-term value creation. Our CSMs ensure that the customer clearly understands the client’s commitment to the customer’s success. This component provides a comprehensive view of the user’s product/service relationship, fostering trust & showcasing the support and help available to them.
Understanding the customers’ landscape and how the product/service provided by our clients will support, help, and build on the customers’ goals and objectives. This brings in a layer of balanced technical and business understanding for the customer. The stage is ongoing as the CSM helps to implement the customers’ products/services.
The customer is never alone. There is always a group of highly skilled and talented product/service experts at their beck & call who will listen, understand and diagnose the query and further deliver a logical solution. These are specialized SMEs (CSE) who will be there to get to the specifics of the customers’ objectives and ensure its implemented correctly.
Our Industries Expertise
We drive consistent and scalable experiences from onboarding to advocacy. Trantor is trusted by businesses worldwide to deliver scalable, long-term growth through product-led, customer-led, and community-led methods. We are trusted and top-rated by a panorama of enterprises from various domains.
The Trantor Edge
Enjoy 100 % satisfaction with enterprise-grade features, flexibility, security, and support.
Increase your success by leveraging industry-leading actionable, automated, and enhanced intelligence.
Get to value faster & stay ahead of the competition with integrated, intuitive experiences that your employees will like.
Every experience is well-thought-out and personalized as per the end user’s needs and feedback.
Increased Customer Retention Rate from 85% to 92%
With constant innovation in the business, the client needed help to increase the value and ROI customers realized from their product. Complementing its high standards for customer service, the client sought to expand its support personnel efficiently. Trantor helped the client to deliver maximum value for the end-users.