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Aligning Strategy and Technology for Better Customer Service

November 17, 2023

IntroductionExceptional service is the cornerstone of brand success, and the impact of aligning strategy and technology on customer service cannot be ...


Unlocking Success: Insights from the Customer Success Index 2023

November 3, 2023

IntroductionIn the ever-evolving landscape of business, customer success has taken center stage. Companies are now laser-focused on maximizing custome...

Digital Transformation

Driving Efficiency: A CIO’s Practical Guide to Application Rationalization

October 30, 2023

IntroductionFor today’s CIOs, managing a vast and complex application portfolio while optimizing resources and costs is a constant challenge. Ap...

Digital Transformation

Data Democratization: Transforming Decision-Making in the Digital Age

October 26, 2023

IntroductionWe live in an era dominated by data. As organizations rapidly digitize, the amount of data being generated, stored, and analyzed is growin...

Ecommerce Development

The Road to eCommerce Replatforming: Challenges and Best Practices

October 20, 2023

Ecommerce replatforming is the process of moving an existing ecommerce site to a new platform or technology stack. With ecommerce playing an increasin...


AWS vs Google Cloud vs Azure: Performance Battle

October 19, 2023

Introduction – AWS vs Google Cloud vs AzureThe cloud computing market is booming, with no signs of slowing down. Top players like Amazon Web Ser...

Software Development

PHP vs Python: Comprehensive Comparison for Server-Side Development in 2023

October 12, 2023

IntroductionServer-side programming languages form the backbone of web development. With so many options available today, choosing the right language ...


Power of Customer Health Score for Customer Success

October 11, 2023

In today’s fiercely competitive market, achieving and sustaining customer retention and expansion is a top priority for driving revenue growth. ...


How Customer Success Initiatives Can Reduce Churn for SaaS Companies

October 10, 2023

Traditionally, businesses viewed customers as the drivers of the bottom line. However, from a CS perspective, customers are the bottom line for a SaaS...


Top 10 Customer Success Metrics That Matter for Customer Experience

October 9, 2023

IntroductionIn today’s digital landscape, the customer experience is everything. With endless options at their fingertips, modern buyers have hi...


How CSM Influences Product Adoption: The Key Connection for SaaS Success

October 5, 2023

McKinsey has said it: the world is in an era where growth for established businesses is flattening. Businesses need a fresh outlook to unlock success ...

Ecommerce Development

Crafting Exceptional Ecommerce User Experiences: A Comprehensive Guide

October 4, 2023

IntroductionIn the highly competitive world of e-commerce, providing exceptional user experiences is the key to attracting and retaining customers. Fr...

Software Development

Legacy Application Modernization: The Strategic Imperative for Digital Transformation

September 29, 2023

IntroductionIn today’s increasingly digital business landscape, legacy applications pose one of the biggest threats to an organization’s a...

Financial Technology

Scaling Up a Fintech Product with a Remote Team

September 28, 2023

The fintech revolution is transforming finance before our eyes. Global investment in fintech ventures has exploded to over $164 billion in 2022, up fr...


Top AI Trends Business Leaders Need to Know in 2023

September 28, 2023

Artificial intelligence (AI) is transforming businesses across every industry. Companies that want to stay competitive need to understand the latest A...

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