Blogs

Aligning Strategy and Technology for Better Customer Service
November 17, 2023IntroductionExceptional service is the cornerstone of brand success, and the impact of aligning strategy and technology on customer service cannot be ...

Unlocking Success: Insights from the Customer Success Index 2023
November 3, 2023IntroductionIn the ever-evolving landscape of business, customer success has taken center stage. Companies are now laser-focused on maximizing custome...

Driving Efficiency: A CIO’s Practical Guide to Application Rationalization
October 30, 2023IntroductionFor today’s CIOs, managing a vast and complex application portfolio while optimizing resources and costs is a constant challenge. Ap...

Data Democratization: Transforming Decision-Making in the Digital Age
October 26, 2023IntroductionWe live in an era dominated by data. As organizations rapidly digitize, the amount of data being generated, stored, and analyzed is growin...

The Road to eCommerce Replatforming: Challenges and Best Practices
October 20, 2023Ecommerce replatforming is the process of moving an existing ecommerce site to a new platform or technology stack. With ecommerce playing an increasin...

AWS vs Google Cloud vs Azure: Performance Battle
October 19, 2023Introduction – AWS vs Google Cloud vs AzureThe cloud computing market is booming, with no signs of slowing down. Top players like Amazon Web Ser...

PHP vs Python: Comprehensive Comparison for Server-Side Development in 2023
October 12, 2023IntroductionServer-side programming languages form the backbone of web development. With so many options available today, choosing the right language ...

Power of Customer Health Score for Customer Success
October 11, 2023In today’s fiercely competitive market, achieving and sustaining customer retention and expansion is a top priority for driving revenue growth. ...

How Customer Success Initiatives Can Reduce Churn for SaaS Companies
October 10, 2023Traditionally, businesses viewed customers as the drivers of the bottom line. However, from a CS perspective, customers are the bottom line for a SaaS...

Top 10 Customer Success Metrics That Matter for Customer Experience
October 9, 2023IntroductionIn today’s digital landscape, the customer experience is everything. With endless options at their fingertips, modern buyers have hi...

How CSM Influences Product Adoption: The Key Connection for SaaS Success
October 5, 2023McKinsey has said it: the world is in an era where growth for established businesses is flattening. Businesses need a fresh outlook to unlock success ...

Crafting Exceptional Ecommerce User Experiences: A Comprehensive Guide
October 4, 2023IntroductionIn the highly competitive world of e-commerce, providing exceptional user experiences is the key to attracting and retaining customers. Fr...

Legacy Application Modernization: The Strategic Imperative for Digital Transformation
September 29, 2023IntroductionIn today’s increasingly digital business landscape, legacy applications pose one of the biggest threats to an organization’s a...

Scaling Up a Fintech Product with a Remote Team
September 28, 2023The fintech revolution is transforming finance before our eyes. Global investment in fintech ventures has exploded to over $164 billion in 2022, up fr...

Top AI Trends Business Leaders Need to Know in 2023
September 28, 2023Artificial intelligence (AI) is transforming businesses across every industry. Companies that want to stay competitive need to understand the latest A...