Service Cloud
Service Cloud
Service Cloud aims to make the consumers happy by providing excellent customer service. It’s a medium for empowering customers via self-service portals, providing the service team with a complete overview of your customers, connecting sales and service teams, and providing managers with overviews to maintain optimal standards of service quality. Complaints and inquiries can be submitted by email, social media, phone, real-time live chats, and online forums.
It helps you to have a 360-degree view of your customers to have efficient, more customized support. It boosts productivity and customer loyalty by simplifying all customer service experiences and delivering quick access to self-help features. For our clients, we optimize the service cloud with features such as Case Management, Media Console, CTI Integration, Social Service, and Omni-Channel. When linked to other Salesforce Clouds (such as Sales Cloud, Marketing Cloud, or Experience Cloud), Service Cloud strengthens business processes by identifying revenue potential for Sales.
Service Cloud aims to make the consumers happy by providing excellent customer service. It helps you to have a 360-degree view of your customers to have efficient, more customized support. For our clients, we optimize the service cloud with features such as Case Management, Media Console, CTI Integration, Social Service, and Omni-Channel.
KEY SERVICES
A panorama of Salesforce service cloud services by Trantor encompasses utmost delivery, robust solutions, and much more
Customer Service
We sync the look and feel of a business to their customer self-service platform. Case management, macro setup, and management, etc. for can be customized
Omni Channel Communication
This feature allows various communication platforms to enable businesses to connect with their customers in whatever manner they want them to.
Case Management
This takes care of all user products, service, support, & problem resolving, it also creates cases from the web and email further to be managed in queues & assignment rules, etc.
Service Console
Build for users to search, update & create records on the go. It’s a fast-paced environment where the users can easily get access to all the groupings on one screen
CTI Integration
Integration of telephony with the Salesforce service cloud setup. With a popping screen, it gives the information of the caller, the phone control and the dialing.
Live Agent Chat
This feature of the Salesforce service cloud offers you a dedicated chat interface that enables customers to interact with the Salesforce service & sales team via chat.
Key Services
A panorama of Salesforce service cloud services by Trantor encompasses utmost delivery, robust solutions, and much more
Customer Service
We sync the look and feel of a business to their customer self-service platform. Case management, macro setup, and management, etc. for can be customized
Omni Channel Communication
This feature allows various communication platforms to enable businesses to connect with their customers in the manner they want them to.
Case Management
This takes care of all user products, service, support, & problem resolving, it also creates cases from the web and email further to be managed in queues & assignment rules, etc.
Service Console
Build for users to search, update & create records on the go. It’s a fast-paced environment where the users can easily get access to all the groupings on one screen
CTI Integration
Integration of telephony with the Salesforce setup. With a popping screen, it gives the information of the caller, the phone control & the dailing.
Live Agent Chat
This feature of the Salesforce service cloud offers you a dedicated chat interface that enables customers to interact with the Salesforce service & sales team via chat.
Capabilities
Salesforce service cloud fulfills all aspects of customer service for businesses of all sizes and industry verticals
Customization
An efficient service cloud implementation enables your support team to develop a custom field if the standard field does not suffice their needs.
Email Integration
This lets your support professionals integrate the emails they want, create a new ticket, and also send messages.
Case Creation
Another very important feature of the Salesforce service cloud is that it allows businesses to create or set up cases and further manage them.
Workflow & Approvals
This feature of service cloud lets your support team personals to work on cases faster & enhance the complete customer experience.
Asset & Order Management
With Salesforce service cloud you can easily get a complete and overall picture of the end-users orders, assets, support history, and activity.
Custom Reports & Dashboards
With these features, businesses can easily make more personalized dashboards and create custom reports as per the requirements.
TRANTOR'S EDGE
Your Salesforce Service Cloud Experts
Serve your users efficiently with the best blend of service cloud & knowledgeable Trantor service cloud experts.
Diligent Customer
Care
Certified
Team
Global
Presence
Agile
Methodology
Smooth Integrations &
Implementation
High
ROI
Enhanced Productivity &
Service
Updated
Technology
Related Services
FAQ
How can the service cloud help my business increase loyalty, retention, and satisfaction?
When your clients have queries, your customer support staff must be prepared to respond effectively and efficiently. Customers are expected to return to your good or service if your customer service is flawless. Service Cloud equips agents with the resources they need to have an exceptional user experience, allowing them to function quicker and much more productively, increasing customer loyalty and lowering costs.
Will customer service data be secure and private on a cloud platform?
Trust is the foundation of success, and that is at the essence of everything we do. We go far and beyond to ensure the safety and security of our customers' records. We secure your information with a multilayered approach, continuously monitoring and refining our framework, programs, and processes to ensure the accuracy and availability of the data that is critical to your business activities and our mutual progress.
How does the free trial work?
For 30 days, the Service Cloud free trial allows you to explore all of Service Cloud's unique advantages. Use these to deal with cases, build user accounts, and browse for queries in a self-service portal using the Lightning Console.
What reports and dashboards are available in the service cloud?
Whether it be the customer satisfaction score or the average handle time, Salesforce's personalized reports and dashboards help you manage the service metrics and track key performance measures relevant to your company. Custom reviews help pump out accurate updates on the success of the customer engagement center, call center, or help desk, and dashboards offer high-level visibility at a glance.
What mobile solutions does the service cloud offer?
Embedded Service for In-App Mobile & Web from Service Cloud allows you to integrate customer care directly into your applications. Create a linked knowledge base, allow live Chat, and handle case experiences all from your mobile app's ease and power. With Community Cloud, you can go even further with customer service. Customer service managers can use the Salesforce mobile app to get the details and insight they need straight from their mobile device, allowing them to make proactive, real-time changes.
