Salesforce Communities
Salesforce Communities
Unique experiences for segmented audiences that fuel engagement and enhance connections are at the essence of the Salesforce Experience Cloud. Community Cloud provides businesses with the tools they need to develop digital platforms that integrate user data and engagement channels. Salesforce Community Cloud is a digital experience network developed by Salesforce to help businesses communicate and collaborate with their clients, employees, and partners more effectively.
It’s a social CRM platform that lets you chat and share your screen. Users in Salesforce Experience Cloud or community cloud will share data and photographs in real-time. Customers can easily access information and communicate with other users using the platform, which is intended to make CRM more convenient for consumers.
Community Cloud provides businesses with the tools they need to develop digital platforms that integrate user data and engagement channels. Salesforce Community Cloud is a digital experience network developed by Salesforce to help businesses communicate and collaborate with their clients, employees, and partners more effectively. Customers can easily access information and communicate with other users using the platform, which is intended to make CRM more convenient for consumers.
KEY SERVICES
Salesforce communities deliver personalized user experiences for a deeper level of engagement
Customer service
We will help you to determine and implement the right customer service strategy for your business. We help customers build cases online using processes and workflows to handle problems seamlessly involving support agents where necessary.
Account management
We set up business account portals that provide users access to account data & insight base databases. Users can upgrade their profiles & upload queries anytime via integrations with 3rd party solutions like financial reporting, eSignature, & document generation software.
Partner platform
For smooth business collaborations and streamlined business workflows, such as partner recruiting, onboarding & preparation, promotion, activity management, lead generation, selling, and service, we create customized and branded communities.
Community Building
Disrupt the market with advanced market-leading engagement networks that enable colleagues, experts, and opinion leaders to share knowledge and ideas. Experience Cloud implementation can be accelerated with the help of our professional developers.
Employee communities
Employee forums are set up to help with company processes, training, and connecting remote teams. This covers strategic maps, names, and places, HR & IT request handling, onboarding & staff growth, internal business policies, and communication networks.
Self-Service Customer Experience
salesforce community cloud delivers easy access to blogs and FAQs, thus helping users to get solutions smoothly. Businesses can track the best agents and reward them, based on their performance. It can also help in community engagement, case escalation, & e-commerce.
Key Services
Salesforce communities deliver personalized user experiences for a deeper level of engagement
Customer service
We will help you to determine and implement the right customer service strategy for your business. We help customers build cases online using processes and workflows to handle problems seamlessly involving support agents where necessary.
Account management
We set up business account portals that provide users access to account data & insight base databases. Users can upgrade their profiles & upload queries anytime via integrations with 3rd party solutions like financial reporting, eSignature, & document generation software.
Partner platform
For smooth business collaborations and streamlined business workflows, such as partner recruiting, onboarding & preparation, promotion, activity management, lead generation, selling, and service, we create customized and branded communities.
Community Building
Disrupt the market with advanced market-leading engagement networks that enable colleagues, experts, and opinion leaders to share knowledge and ideas. Experience Cloud implementation can be accelerated with the help of our professional developers.
Employee communities
Employee forums are set up to help with company processes, training, and connecting remote teams. This covers strategic maps, names, and places, HR & IT request handling, onboarding & staff growth, internal business policies, and communication networks.
Self-Service Customer Experience
salesforce community cloud delivers easy access to blogs and FAQs, thus helping users to get solutions smoothly. Businesses can track the best agents and reward them, based on their performance. It can also help in community engagement, case escalation, & e-commerce.
Capabilities
Set up, build, and customize with effective, robust, and fast Salesforce community cloud services
Branded Community
You can easily brand your digital community with company logo, color, copyright etc, to give your customers a sense of belongingness.
Mobile Optimization
It creates an application launcher that lets the customers access your online community via their mobile devices.
Personalization
These tools help to improve user experience, which includes new user-interface design tools which let you build a custom online community.
Data & File Sharing
It enables businesses to seamlessly and quickly share files to partners & employees, and share data to users, employees, and its partners.
Case Escalation
It lets users build and design cases directly in the community cloud. Here the agents can give replies privately or within the experience cloud.
E-Commerce
Salesforce community cloud lets companies devise communities through which users can interact with business and vice-versa.
TRANTOR'S EDGE
Explore Community Cloud With Trantor
Create a personalized experience for consumers, clients, partners, or your community on the go.
Effective
Communication
Trusted By
The Best
Transparency
Certified Salesforce
Partner
Responsive Support
Team
On-Time Delivery
Guaranteed
Experienced Salesforce
Experts
Best-in-Business
Strategies
Related Services
FAQ
How secure is the experience cloud?
The Salesforce Platform is the foundation of the Experience Cloud. Businesses from financial services and healthcare to government depending on the platform's comprehensive and scalable security infrastructure. From a user and system authentication to administrator approvals to data access and sharing, it offers the highest degree of protection and power.
Transparency is the core of trust. Salesforce provides real-time data on device functionality and protection, as well as advice on better security practices for the business.
Can I migrate my community from a different platform to Salesforce?
Yes, definitely. Salesforce will help you in deploying an experience on a non-Salesforce site or also on a different experience system. We will also help connect you with our Salesforce expert who will assist you with the process.
What is the major difference between partners, employees, and customer communities?
Employee Community creates a social intranet for your employees. Chatter, Sites, myCases, Answers, Files, Content Libraries, Knowledge, and Ideas are all part of it.
Customer plus Community, Customer Community, and Partner Community are experience cloud resources that are available to the public. Customer Community provides feed discussions, classes, accounts, gamification, moderation, and analytics, as well as everything else you'll need for large-scale external interaction. Customer Community Plus enables the power to manage to share, create private groups, and restrict access to data, tweets, and documents within the community, allowing for certain private conversations. Partner Community also allows for group sale within the community, as well as lead and incentive management, promotions, and activities.
Do you have certified Salesforce Experience Cloud professionals?
Yes, Apart from a certified Salesforce partner, Trantor also has a team of Salesforce certified and experienced team of professionals.
Is Community Cloud mobile responsive?
Any community created and designed with the help of templates and salesforce would surely be mobile-friendly. The templates are designed to provide an interactive interface for your users on every mobile device. If a custom implementation is in the pipeline, Salesforce has a set of libraries that developers can use to build intuitive experiences that are similar to the templates.
