BPM, zCase Study
A robust business process management approach for a number one insurance brokerage company within the professional civil liability sector.
trantorindia | Updated: July 29, 2022
The client is a leading insurance brokerage within the professional civil liability sector. With 70+ years of experience, it’s within the top 20 of national brokerages and among the 30 best companies within the sector.
The client is a leading insurance brokerage within the professional civil liability sector. With 70+ years of experience, it’s within the top 20 of national brokerages and among the 30 best companies within the sector.
The Challenges
The client may be a large company that’s committed to innovation, development and prioritizes the very best level of customer service. With this in mind, they decided to undergo a digital transformation by applying technological innovation and reworking the corporate culture and way of working.
The main requirement was to own the knowledge centralized and to be ready to access the information easily, in an exceedingly way that permits efficient work without investing longer than is strictly necessary, and focus their efforts on the foremost valuable parts of their work. Initially, the corporation only had an ERP solution which was specifically for insurance brokerages, with which they still work in an integrated manner. There was no process methodology and really few procedures were administered automatically. the corporation had a pressing need to automate its processes. Large amounts of information and data were input manually and infrequently caused errors, incorrect information, loss of documentation, etc., so that a procedure that ought to have taken 8 hours (one working day), could easily take every week or maybe longer to finish. There was no standardized flow or channel to watch the whole process and, as there have been several offices, the way of working between different teams was another difficulty. The most important requirement was to possess the knowledge centralized and to be ready to access the info easily, in a way that permits efficient work without investing longer than is strictly necessary, and focus their efforts on the foremost valuable parts of their work.
Solutions
After careful evaluation of various BPM solutions, the client selected Trantor. they will now generate a replacement policy in a matter of minutes. These new processes reinforce the character of the client; Now they will dedicate their efforts to advising doctors, dentists, and healthcare professionals. In addition, it’s a 100% safe process that’s audited by a trusted third party that gives certification. After completing training during the primary year of implementations, today the client continues to implement new processes, eliminating manual processes.
Benefits
Business Process Automation has empowered the client to plug the primary entirely online professional civil liability policy in America. The client has achieved:
- Greater fluidity within the exchange of data, facilitating the work of employees
- Changed company culture through digital transformation
- Improved customer service
- Real-time policy generation
- Reduced paper usage by 100%
- Standardized processes
- User-friendly interfaces
- Integrated ERP and digital signatures with Trantor
Discover how you’ll be able to use Trantor’s BPM service to automate repetitive tasks, improve employee efficiency, enhance customer relationships, and far more. Simply select the demo experience that suits you. For more information, go to www.trantorinc.com/enterprise-services/bpm
