COE, zCase Study
Transforming DevOps Ecosystem for a Cloud-Based Knowledge Management Software Platform
trantorindia | Updated: June 12, 2023
Our client is a leading cloud-based knowledge management software platform that empowers organizations to capture, organize, and share information seamlessly within their teams and across departments. The platform serves as a centralized
Client Background
Our client is a leading cloud-based knowledge management software platform that empowers organizations to capture, organize, and share information seamlessly within their teams and across departments. The platform serves as a centralized hub, enabling employees to access and contribute to a wide array of knowledge resources, including documents, videos, presentations, and training materials.
Challenges
The client recognized the need to transform its existing DevOps ecosystem, which was hindered by a tightly coupled infrastructure tied to deployment tools and the application. This architectural limitation resulted in a complex automation framework, comprising multiple tools and technologies, making it challenging to extend and modify. To adhere to modern industry practices, the client sought to upgrade its platform infrastructure automation and deployment pipeline architecture. Additionally, they required a robust offshore product development team to scale up their development and product excellence capacity.
Approach
Trantor, in response to the client’s requirements, established an Engineering & Support CaptiveCoE™ in its Indian offices. This strategic move facilitated the rapid scaling of the engineering team to support the client’s technology and business roadmap.
Product Engineering
- 1. Autoscaling Implementation: By implementing autoscaling techniques, Trantor optimized the cloud infrastructure, resulting in improved performance and cost savings.
- 2. Automated CI/CD Pipelines: Trantor automated the Continuous Integration and Continuous Deployment (CI/CD) pipelines across all environments. This streamlined process enabled push-button deployments on production environments, significantly reducing time-to-market and enhancing agility.
- 3. Infrastructure as Code (IaC): Implementing Infrastructure as Code (IaC) ensured automated and repeatable infrastructure provisioning. This approach minimized manual errors, improved quality, and expedited product delivery.
- 4. Leveraging COTS/Open Source Solutions: Trantor leveraged standard Commercial Off-The-Shelf (COTS) and open-source cloud-native solutions. By doing so, development efforts were reduced, leading to accelerated product delivery and shorter time-to-market.
- 5. DevOps Performance Measurement: Trantor utilized the DevOps Research and Assessment (DORA) metrics to measure and monitor DevOps performance. This approach enabled the client to identify areas for improvement and optimize the product delivery process.
- 6. Enhanced Security Measures: Trantor implemented robust application security (AppSec) and information security (InfoSec) measures, ensuring a secure infrastructure and safeguarding sensitive data from threats, breaches, and attacks.
Quality Assurance
- 1. Test Case Documentation: Trantor implemented comprehensive test case documentation, enhancing test coverage, efficiency, and consistency. This approach resulted in fewer errors and expedited testing.
- 2. Automated Testing: Trantor executed automated testing using tools such as Selenium, Appium, and JMeter. This approach ensured faster, more reliable, and consistent testing, leading to improved software quality and reduced time-to-market.
- 3. Performance and Security Testing: Throughout the development process, Trantor conducted regular performance and security testing. This proactive approach enhanced software quality, reduced costs, and delays, and ultimately improved customer satisfaction through the delivery of a stable and secure product.
Value Delivered to the Customer
- 1. Deployment Time and Cost Reduction: The client experienced significant reductions in deployment time and up to 50% savings on infrastructure costs.
- 2. Increased Release Frequency and Time-to-Market: Trantor’s contributions increased the client’s release frequency by up to 100 times and reduced time-to-market by 30%, enabling them to respond swiftly to market demands.
- 3. Enhanced Customer Satisfaction: The client’s customers benefited from a stable and secure product, resulting in heightened satisfaction and trust in the platform.
- 4. Improved Security: Trantor’s security enhancements ensured a secure infrastructure, safeguarding against threats, breaches, and attacks.
Trantor’s partnership with the client resulted in tangible value by transforming their DevOps ecosystem. The collaboration led to improved operational efficiency, accelerated time-to-market, enhanced customer satisfaction, and increased market competitiveness. Through their expertise and innovative solutions, Trantor successfully delivered measurable outcomes that elevated the client’s business performance.
