MarTech, zCase Study
AEM Administration Success: Optimizing Web Publishing Ecosystem for a MNC
atif | Updated: September 19, 2023
The client is a multinational corporation known for its precision and reliability in providing essential data, knowledge, and expertise to decision-makers across various industries. Their Web Operations team managed content across the Adobe Experience Manager (AEM) platform.
Client Background:
The client is a multinational corporation known for its precision and reliability in providing essential data, knowledge, and expertise to decision-makers across various industries. Their Web Operations team managed content across the Adobe Experience Manager (AEM) platform.
Challenges
The client faced several challenges:
- 1. Need for AEM Expertise: The Web Operations team required an Adobe Experience Manager (AEM) subject matter expert (SME) to manage users, workflows, fragments, Multi-Site Manager (MSM), and Blueprints efficiently.
- 2. Cross-Team Collaboration: The client wanted the AEM SME to engage and assist critical teams such as IT, SEO, EPM, and Martech in support, security, and performance monitoring across their entire web-publishing ecosystem.
Trantor Solution:
Trantor provided a comprehensive solution to address the client’s challenges:
- 1. Leveraging AEM Features: Trantor leveraged out-of-the-box functionalities such as AEM Launches, AEM ACS Commons, and Workflows, seamlessly incorporating them into the client’s AEM work processes.
- 2. Site Setup and Go Live Activities: Trantor managed site setup and executed Go Live activities in all content migration projects, ensuring a smooth transition to the new platform.
- 3. Reports and Monitoring: Trantor implemented and improved reports in AEM using ACS Commons Reports, Querybuilder debugger, and a bulk editor tool. This enhanced the client’s ability to monitor and optimize the health and performance of their web operations.
- 4. AEM Sites Clean-Up: Trantor conducted end-to-end AEM Sites clean-up across all AEM environments, contributing to improved system health and performance while optimizing disk space.
- 5. Knowledge Transfer and Documentation: Trantor provided demos, knowledge transfer sessions, and documentation, keeping the client’s team updated with the latest features and best practices in AEM.
- 6. Technical Support: Trantor offered ongoing technical support, assisting the client’s team with day-to-day web operations tasks to ensure the smooth operation of their AEM platform.
Key Benefits:
The Trantor solution delivered several key benefits to the client:
- 1. Enhanced Go Live Content: Streamlined workflow processes ensured that go-live content was of higher quality and more efficiently managed.
- 2. Optimized Disk Space and Performance: Cleanup initiatives resulted in reduced storage costs and improved AEM platform performance, contributing to cost savings and a better user experience.
- 3. Efficient Management of Web Operations: Trantor’s assistance and technical support enabled the client’s web operations team to manage tasks more efficiently, enhancing overall productivity and performance.
Tools & Technology:
- Adobe AEM
- Workfront
- BrowserStack
