Client is a leading omnichannel retail solution provider based out of Dallas, US. Client had multiple customers on their legacy as well as new platform resulting into huge infrastructure spend to maintain these various versions. Client needed to scale their PS services to support their new implementations and upgrades for current clients quickly and in a cost effective manner. Being cost conscious and prior experience in outsourcing, Client intended to partner with an offshore PS provider to setup their global PS Captive CoE.

Our highly experienced and knowledgeable team helped the client to elaborate their PS services which essentially helped them with their upgrades and implementations with their end-users. We not only helped them to save costs but also helped them rope in more customers. Our hands-on experience in retail also helped the customer deliver globally applauded & also set up boot camps to train their members across various parts of the world.